Refund policy
Refund Policy
Last updated: 27 August 2026
We want you to feel confident when ordering from Atelier DTG. All of our products are made to order through our third-party manufacturing partner, and this policy explains how returns and refunds work.
1. Made-to-Order Products
Every item is manufactured specifically for you after you place your order. Because production only begins once your order is placed, we're unable to accept returns for reasons such as ordering the wrong size, color, or changing your mind. Please review our size chart carefully before ordering.
2. Defective, Damaged, Misprinted, or Incorrect Items
If your item arrives:
- defective
- damaged in transit
- misprinted
- or you received the wrong product
please contact us within 14 days of delivery at:
📧 returns@atelierdtgclothing.com
Please include photos of the issue so we can process your request quickly.
For qualifying items, we will:
- send a free replacement, or
- issue a full refund
You will not be asked to pay for return shipping, and in most cases you will not need to ship the item back at all.
3. All Other Sales Are Final
Because every product is custom-manufactured for your order, we are unable to accept returns, exchanges, or refunds for:
- incorrect size or color selected at checkout
- change of mind
- items that have been worn, washed, or altered
We encourage you to double-check your size, color, and design selections before completing your purchase.
4. Refund Processing
Once a defect claim is approved:
- Refunds are issued to your original payment method
- Processing typically takes up to 10 business days, depending on your bank
If more than 10 business days have passed since your refund was approved, contact us at:
📧 refunds@atelierdtgclothing.com
5. Questions
For any return or refund-related questions:
📧 returns@atelierdtgclothing.com
6. Policy Updates
This Refund Policy may be updated from time to time. The version posted at the time of your purchase applies to your order.