Shipping policy

Last updated: [27 November 2025]

Atelier DTG provides customers with made-to-order products that are fulfilled and shipped directly by our trusted third-party manufacturing partners. This policy explains how shipping works for all orders placed on our website.

1. Production & Processing Time

All items are manufactured on demand after an order is placed.

Processing (manufacturing + packaging) typically takes:
2–5 business days

Processing times depend entirely on our third-party manufacturers and may vary based on:

  • order volume

  • holidays

  • high-demand periods

  • production workloads

Atelier DTG does not physically process or manufacture any products.

2. Delivery Timeframe

After the product has been manufactured and shipped by our fulfillment partners, delivery usually takes:

5–7 business days (within the United States)

Shipping time begins after production is complete.

3. Third-Party Fulfillment & Shipping

All production, packaging, and shipment of products are handled by independent third-party manufacturers and shipping carriers.

Shipping times may vary depending on:

  • the manufacturer’s queue

  • the carrier’s capacity

  • the delivery location

  • external factors such as weather or regional delays

Atelier DTG does not directly control these timelines but will pass along any available updates.

4. Delivery Estimates

All delivery timeframes are estimates provided by our fulfillment partners, not guaranteed delivery dates.

Delays may occur due to:

  • heavy order periods

  • shipping carrier delays

  • customs or transit issues

  • operational delays at the manufacturing facility

We will share tracking information as soon as it is provided to us.

5. Tracking Information

Once your order has been shipped by the manufacturer, you will receive a notification email containing:

  • tracking number

  • carrier information

  • tracking link

Tracking updates may take 24–48 hours to appear after dispatch.

6. Business Days

Business days are Monday to Friday, excluding public holidays.
Orders placed on weekends or holidays begin processing on the next business day.

7. Missing, Lost, or Delayed Packages

If a package is delayed, marked delivered but not received, or appears lost:

Please contact us at customersupport@atelierdtg.com
We will reach out to the fulfillment partner or shipping carrier on your behalf and help resolve the situation in line with their policies.

8. Shariah Transparency Note

As a print-on-demand, manufacture-to-order business, Atelier DTG aims to maintain transparency about:

  • third-party manufacturing

  • estimated timelines

  • fulfillment processes

  • delivery expectations

This clarity helps prevent uncertainty, in line with Shariah principles requiring openness and fairness in transactions.

9. Contact Us

For questions about your order or this Shipping Policy:

📧 customersupport@atelierdtg.com

10. Policy Updates

This Shipping Policy may be updated from time to time. The version posted at the time of your purchase applies to your order.